Refund Policy – EexamMaster

At EexamMaster, we strive to provide a seamless and high-quality experience for all our users. However, we understand that there may be instances where a refund is required. Please review our refund policy carefully before making any purchases.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • If you have been charged incorrectly due to a technical error.
  • If you face major technical issues that prevent you from accessing our platform, and our support team is unable to resolve them within 7 days.
  • If you accidentally made a duplicate payment for the same service.

2. Non-Refundable Situations

Refunds will not be provided under the following conditions:

  • If the user changes their mind after purchasing a course or subscription.
  • If the user does not attend or complete the exam or course.
  • If the user violates our terms of service, resulting in account suspension or termination.
  • If the request is made after 7 days from the purchase date.

3. Refund Request Process

To request a refund, follow these steps:

  1. Contact our support team at [support email] with the subject "Refund Request – [Your Order ID]."
  2. Provide valid proof of the issue, including transaction details and a description of the problem.
  3. Our team will review your request and respond within 5-7 business days.

4. Refund Method

  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • If the payment was made through third-party platforms (Payment Gateways), additional processing time may be required.

5. Contact Us

For any refund-related queries, feel free to reach out to our support team at [support@eexammaster.com] or visit our Help Center.

We appreciate your understanding and support as we continue to enhance your EexamMaster experience!